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CUSTOMER SERVICES / OPERATIONS MANAGER
Company:PRINCIPLE HR |
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Job Reference Number |
14292900 |
Client ID: |
RI/PHR/127102 |
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Posted On: |
Mar 10 2010 |
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Location: |
DUBLIN CITY CENTRE, DUBLIN NORTH |
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Job Type: |
Permanent |
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Salary: |
€40000-€50000 |
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Benefits: |
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Our client, one of Irelands leading distributors with 8000 employees worldwide is seeking to appoint a Manager to oversee the customer services function in Dublin
You will have 11 direct reports from 4 different departments
Main responsibilities of the role will include :
- Ensure that the Sales Order Processing team is staffed to manage projected call volumes at all times
- Management of the Dispatch Team
- Manage the quality performance of the department via management/duties set and monitor SLAs
- Host regular team meetings and 1:1 with direct reports
- Provide support via email and telephone to sales team based on the road
- Liaise on a daily basis with key account holders with regards to any queries they may have
- Compile and manage daily/weekly/monthly reports and use business KPI measures to maintain and improve business results
The successful applicant should possess:
- Experience managing people within a similar size environment (10 plus a pre requisite)
- Proactive attitude and ability to anticipate and therefore improve
- Analytical ability with regard to data and situations
- Problem resolution ability with regard to Customer contacts and staff issues
- Advanced computer skills
The salary is 45K depending on experience, Monday - Friday. This role also includes benefits and parking.
Contact Details
If you would like to apply for this position, please email your CV in the strictest of confidence to Audrey at Principle HR audrey@principlehr.ie or alternatively call 01 6035072
