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WARRANTY ANALYST (CREDIT CONTROL,AP, AR)
Company:APPLE OPERATIONS EUROPE |
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Job Reference Number |
14291933 |
Client ID: |
RI/ |
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Posted On: |
Mar 9 2010 |
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Location: |
CORK |
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Job Type: |
Permanent |
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Salary: |
NEG |
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Benefits: |
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Permanent Position
Service Supply Chain Department
Overview
This is a key function in the Service Supply Chain EMEIA team based in Cork, and requires a highly motivated person, self starter with a driven passion to succeed. The key areas essential to this role are strong purchasing knowledge, in-depth understand of the Supply Vendor base, Logistic both forward and reverse allied with relevant Service experience and Warranty redemption.
Key Responsibilities include
• Manage/Coordinate ongoing warranty & credit redemption processes for EMEIA Apple care business while implementing the appropriate corrective actions where necessary to maintain control.
• Set quarterly credit redemption goals in corporation with other regions in line with corporate goals.
• Publish Warranty & Credit Forecast vs. Goals.
• Chair and drive warranty & credit redemption meetings for EMEIA
• Directing movement & payment of credit funds within the EMEIA Region and following through on all such discrepancies with internal Finance & External vendors
• Work in close co-operation with Buyers, Finance & GCMs to ensure good warranty redemption control.
• Manage all reporting requirements for EMEIA OTV summaries.
• Continuously review processes and reports to ensure correct data is captured efficiently and optimally presented to facilitate effective decision approvals & execution.
• Manage OTV Inv allied to daily and Weekly credit & scrap notes from vendor notifications & reports.
• Generate Daily and Weekly Credit & Warranty reports
• Track Metrics versus warranty daily schedule.
• Liaise with Finance to verify receipt of reconciliation of credit & scrap notes
• Co-ordination of RMA priority requirements
• Manage the Warranty redemption Supply Chain to a closed loop process.
• Implement & maintain existing suite of reports to support, analyze and execute of all credit & warranty commodities.
• Data management including correct warranty terms & pricing agreements
• Ensure daily management of warranty execution
• Deal effectively with both Internal Customer & Supplier queries
• Monitor Warehouse receipt accuracy and GR’s to ensure timely execution of warranty claims
Key Goals
• Achieve Optimal Warranty Redemption Levels.
• Delivering of Warranty & Credit process & controls.
• Execution of Credit & Scrap invoices.
• Meet or exceed Credit TAT performance
• Dovetail reporting and Inventory sharing process to minimize Inv and meet fill rate goals.
Experience Required
* 3+ years multinational experience preferably in an Inventory or planning role.
* “Power User” of SAP, and strong knowledge of M.S. applications
* 3 + yrs Supply Chain, Analytical experience.
* MRP, Service & SAP Experience
* Extensive knowledge of MRP & business systems essential.
* Experience in a High Volume Mfg. and Service Environment in a similar position.
* Candidate should be detail oriented, flexible and should be solution focused
Skills and Attributes
• Good communicator at all levels both verbal and written.
• Experience in a Warranty/Analytical role with additional planning and Reverse Logistics environment.
• Excellent Warehouse Mgmt knowledge
• Self-starter that can work on his or her own initiative.
• Work well within a team and in a dynamic environment.
• Ability to work well under pressure, and multitask.
• Flexibility is required. Must be able to work as required to fulfill business needs.
• Process and Systems oriented
