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ADMINISTRATIVE TEAM LEADER

 

Company:

SOUTHSIDE PERSONNEL
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Job Reference Number

14288223

Client ID:

RI/
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Posted On:

Mar 3 2010

Location:

DUBLIN SOUTH
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Job Type:

Contract

Salary:

35,000
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Team Leader Position – Maternity Leave

Our client, based in Dun Laoghaire, County Dubli n has a position for maternity cover, commencing in March 2010 for nine months, and will cease upon the return of the current Team Lead.

A key element of the role is to manage the company’s processes and procedures for dealing with registrations and manage the external relationships with registrants, agents and representative bodies within the Local Internet Community.

Other important roles and responsibilities include:-

  • Registration Policy implementation, updates and clarifications.
  • Operation of procedures in relation to :-
    Appeals of Registration Services team decisions (on refusals to register).
    Handling Grievances / Complaints from resellers or Direct registrants.
  • Assist in the operation of a Policy Advisory Committee (PAC).
  • Assist in the introduction of Reseller / Registrar Contracts, handle new reseller applications and manage the delisting procedures for non-performing resellers.
  • Maintain good relationships with the clients – using email, Reseller Discussion Forum (RDF), reseller seminars, quarterly ie-zine and phone contacts.
  • Preparation of monthly ad-hoc reports and KPIs for meetings.


Applicants must have :

  • At least five years continuous, and recent, senior administrative experience
  • Experience working in the legal sector and/or legal qualification
  • Experience in analytical decision making and policy implementation
  • Experience in the internet / telecommunications / web hosting sectors would be a distinct advantage
  • Knowledge, and experience, in using web-based management systems would be an advantage
  • Fluent English
  • Third level diploma or degree in a relevant subject
  • Excellent communication and computer skills


The salary for the position is negotiable and commensurate with experience.

If you wish to apply for this nine month contract please email Aoife your C. V. today.